Head of Operation Support Department

This role is responsible for managing and leading the Operation Support Department and directly reported to Chief Operating Officer.

Main Duties

• Lead and motivate staff under the Operation Support Department in order to provide reliable and consistent support to all related functions within Foreign Trade Bank of Cambodia (FTB).
• Manage, supervise, and oversee all offices, units and functions within the Operation Support Department including clearing services, domestic remittances, network-wide cash management, reconciliation and settlement.
• Work closely with other functions such as IT and Branch Network to improve process by automating from manual where possible.
• Develop, update, and implement the department manual, guidelines and procedures to ensure accuracy, efficiency, and compliance.
• Manage, supervise, and monitor cash management of all branches and provide cash transit between branches.
• Work with related departments to ensure that cash management and movement across the network are in line with the approved process and guidelines.
• Manage to ensure cash level is sufficiently maintained across the network, branches, and ATM network, and cash report is reconciled and produced as per the required process.
• Immediately escalate and find solution to any issues or incidents regarding with the Operation Support Department.
• Ensure all cash withdrawals from NBC and provide to branches on time and properly, and supervise the strong room and the daily cash transfer within the network.
• Solve and follow-up all issues related to cash deposit/withdrawal in clearing house.
• Build a good relationship with NBC and other banks.
• Process outgoing fulfillment, retrieval request, chargeback and other dispute activity under CSS, Visa and other scheme dispute resolution process and rules for issuing and acquiring.
• Verify and process all related payment and expense under Card Centre and before payment is made by banking Finance Department.
• Perform transaction receipt debit and credit adjustment related cardholder, merchant and other upon approval.
• Perform other tasks assigned by senior management.

Job Requirements

• Bachelor’s Degree or MBA in Management, Finance and Banking, or related field.
• At least 8-year banking experience with strong leadership and track record in banking operation.
• Sound knowledge on local regulatory requirements.
• A strong desire to work in a team and deal with challenge.
• High attention to details and accuracy.
• Practical knowledge and experience in operation, operational risk, and compliance.
• Solid skills in planning, organizing, and problem solving.
• Customer centric mindset in managing the operation function.

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Head of Operation Support Department Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website: https://ftb.com.kh/careers