Manager, ATM Network & Digital Branch Support Office

This role is directly reported to Head, Digital Banking Department, the Manager of ATM Network & Digital Branch Support Office will perform the following duties:

Main Duties

  • Manages monitoring on remaining cash balances and other issues of each ATM and ensures reports to related parties.
  • Negotiates, reviews, and manages ATM location leasing agreement in order to suggest related parties for renewal, new location on time (in case there is any changes), or relocation. This also includes sourcing of new ATM locations.
  • Proper plans and schedules for regular staff visits to ATM locations including ATM locations at branches to collect information on their status, security, hygiene or sanitation, ventilation system, decoration, logo and decals, lightings and illumination. Reviews visit reports and suggest related parties for improvement and or re-enforcement.
  • Produces ATM network performance reports and statistics and recommends for improvement where is necessary.
  • Manages provision of support, troubleshooting, and maintenance of applications and hardware.
  • Schedules and provides appropriate training staff at branches and related stakeholders on processes of all digital applications.
  • Help branches and other entities to identify and carry out feasibility study on requirements for digital systems/applications.
  • Collaborate with concerned entities in related application development, procurement of related equipment and devices, and roll out to branches.
  • Work with related stakeholders in conceptual designs and visualization of digital branch, and installation of digital systems at branches.
  • Digital application performance monitoring and statistics and report production.
  • Other tasks assigned by the management.

Job Requirements

  • Bachelor degree or higher in IT related fields.
  • Good communication in English and Khmer.
  • At least 3-year in provision of support or management of ATM/Kiosk network/services.
  • Good knowledge on digital applications, development management, and innovation in relation with banking product/services.
  • Strong interpersonal skills, good teamwork, and able to work under pressing conditions.
  • Practical knowledge in managing project activities, action plans, and good understanding of technical process, designs, drawings, etc.
  • Ability to plan, organize, analyze, and resolve problems.

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Manager, ATM Network & Digital Branch Support Office

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website:


Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email :
Website :
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.