Careers

Officer, Digital Document Preparation Unit

This role is responsible for provides accurate and efficient servicing of digital products, and ensures internal and external questions are handled timely. Support digital product project implementation on UAT, training, and documentation.

Main Duties

  • Ensure that digital platform issues, incidents and enhancements are managed proactively Update and maintain the Digital Banking Platform content (website contents, and other online forms)
  • Ability to analyze complex changes and produce clear specifications as well as other deliverables such as user documentation.
  • Report and evaluate customer feedback and compliance for future enhancement
  • Assist to support training on newly launch digital product
  • Conduct UAT/documentation on digital product
  • Prepare customer digital performance report to management
  • Assist to monitor on performance of digital and payment service, and take action through reporting during underperformance
  • Other tasks assigned by Manager.

Job Requirements

  • Bachelor of Business/Banking
  • At least 1-year experience in a financial institution service industry experience
  • Excellent written and verbal communication skills
  • Willingness to learn and advance within the support team environment
  • Experience with Digital Banking Products Systems
  • Good communication skills, you should be able to explain technical scenario’s to a non-technical product owner
  • Able to work under pressure and upcountry.

Download Job Announcement

Officer, Digital Document Preparation Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftbbank.com or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website: https://ftbbank.com/careers

Contact

Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email : info@ftbbank.com
Website : www.ftbbank.com
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.