Officer, Products & Program Management Unit

This role is under Digital Banking Department, the primary functions of the position are to provide digital products and services developed with the latest technology, address risk mitigation, set terms, fees, compile procedures/instructions for using digital products and services.

Main Duties

  • Assist to monitor and manage FTB Bank digital products and services, support user and coordinate to resolve issues smoothly and efficiently.
  • Collaborate with relevant parties, negotiate, and develop projects or programs to provide convenience according to customer needs.
  • Review agreements, terms and conditions of digital products and services, monitor the implementation of parties in accordance with the terms and conditions and Bank’s policies, and renew the agreement to be valid, timely and accurate.
  • Assist to monitor the process of using digital products and services, analyze risks, identify difficulties, research to develop, improve, more convenient, up-to-date, highly satisfied by users and customers.
  • Disseminate by all means from the date of official launch of new digital products and services, or inform any inconveniences or problems to the relevant parties in order to announce to customers clearly and timely.
  • Compile procedures/instructions for using Bank’s digital products and services and provide technical training, how to use the service and how to manage risk to consumers clearly.
  • Other tasks assigned by the management.

Job Requirements

  • Bachelor degree in Management, Finance and Banking, or related field.
  • At least One year of experience in related areas.
  • Quick learner with innovative problem-solving abilities.
  • Excellent interpersonal and verbal communication skills
  • Excellent negotiation and internal & external relationship building
  • Computer literacy and English language proficiency.

Download Job Announcement

Officer, Products & Program Management Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website:


Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email :
Website :
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.