Careers

Staff, Ecommerce Telesales Unit

This role will directly report to Ecommerce Telesales Unit Manager and responsible for improving and growing a business, by fostering and developing relationships with customers, suppliers and other partners through phone calls, enhancing the operation of the business and improving profitability through careful strategic planning and positioning in the appropriate markets.

Main Duties

  • Assist to develop business plan, promotional strategy and activities so as to attract and grow new client relationship.
  • To promote banking ecommerce and other facilities/products through telephone calls.
  • Contacting potential or existing customers by telephone to inform them about a product or service using scripts.
  • Ability to identify customers’ needs and present the right ecommerce service and other Bank’s products and services based on identified customers’ needs.
  • To follow up on customer’s applications and other relevant requirements.
  • To handle pre-sales and post sales queries.
  • Banking products and services knowledge.
  • Identify and log positive and negative customer remarks to facilitate improvements in customer satisfaction.
  • Maintain a positive work environment that fosters collaboration.
  • Keep records of calls and sales and note useful information.
  • Other tasks assigned by manager.

Job Requirements

  • Bachelor’s Degree in Finance and Banking, or related field.
  • Fresh graduates are encouraged to apply.
  • Excellent interpersonal skills with the ability to communicate with customers at all levels.
  • Experiences in call center job.
  • Sales / Telesales background (plus point).
  • Excellent follow-up and follow-through skills.
  • Strong phone presence and experience in making multiple calls per day.
  • Knowledge of sales process from initiation to close.
  • Good organizational skill, time management, and team building.

Download Job Announcement

Staff, Ecommerce Telesales Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftbbank.com or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website: https://ftbbank.com/careers

Contact

Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email : info@ftbbank.com
Website : www.ftbbank.com
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.