បុគ្គលិកផ្នែកពង្រឹងគុណភាពសេវាកម្មសាខា
The primary function of the position is to ensure standardized and high quality service as set by FTB can be provided for the satisfaction of our clients.
Main Duties
- Ensure a high level of internal and external customer service.
- Assist to investigate (and correct) customer issues and complaints relating to service quality.
- Assist to supervise branch staff engaged in customer service to ensure reliable, high quality of customer service can be achieved, as well as reduce waiting and serving times.
- Formulate, document and maintain service quality standards at all times.
- Assist to conduct service quality inspection at branches on quarterly basis and produce report for management.
- Help to conduct Root Cause Analysis to identity triggers with direct supervisor for a customer dissatisfaction and rollout/ implement trainings in co-ordination with the training team.
- Assist to introduce, implement and monitor processes to manage change, encourage team spirit and communication between departments and across all FTB branch network.
- Other ad-hoc tasks as requested by line manager
Job Requirements
- Bachelor’s degree in business administration, banking, or other related fields.
- At least 2-year experience related to customer service with Bank/MFI is preferable
- Ability to work effectively in a team and/or time-pressured environment.
- Organizational, time management, and strong communication skills (written and verbal).
- Computer literacy; in particular, Microsoft Word, Excel and Power Point.
Download Job Announcement
Staff, Branch Service Quality Unit
របៀបដាក់ពាក្យ៖
បេក្ខជនដែលមានចំណាប់អារម្មណ៍ សូមអញ្ជើញផ្ញើប្រវត្តិរូបសង្ខេប (មានបិទរូបថត) ជាមួយលិខិតអមជាភាសាខ្មែរ/អង់គ្លេសមកធនាគារតាមរយៈអុីម៉ែល: hr@ftbbank.com ឬការិយាល័យកណ្តាល ស្ថិតនៅអគារលេខ ៣៣ C-D ផ្លូវលេខ ១៦៩ សង្កាត់វាលវង់ ខណ្ឌ ៧មករា រាជធានីភ្នំពេញ ឬតាមសាខាណាមួយ របស់ធនាគារពាណិជ្ជកម្មក្រៅប្រទេស នៃកម្ពុជា ។ មានតែបេក្ខជនដែលមានលក្ខណៈសម្បត្តិគ្រប់គ្រាន់នឹងត្រូវបានជាប់ក្នុងបញ្ជីសម្រាំង និងត្រូវបានទូរស័ព្ទអញ្ជើញឲ្យមកចូលសម្ភាសន៍ ។
ព័ត៌មានបន្ថែមសូមទំនាក់ទំនងមកកាន់លេខទូរស័ព្ទ: ០៨១ ៦៦៦ ៥៩៧ / ០៨១ ៦៦៦ ៥៣៥
Please visit our website: https://www.ftbbank.com/careers